Stop being so predictable!
I am getting pretty good at ignoring things. The kitchen timer. My alarm clock. Shoes that end up living in my family room for DAYS because the owner can’t quite put them away (okay, I’m still working...
View ArticleCall me maybe
Question: How effective is having an agent continue to leave the same call back message on an account’s answering machine/voicemail? I’ll bet they get almost no response after maybe the first left...
View ArticleEveryone Loves a Secret
During 2012, IAT’s marketing group put together a direct mail campaign called “3 Secrets to Collections Success.” The intent of this campaign was to help educate dialer users about some simple ideas...
View ArticleMake your agents happy
I’ve only been married for two years. Already, my husband has learned that a happy wife makes a happy life. But it goes both ways. I get to do my best to make him happy as well. The same expression can...
View ArticleThere’s more to blending than making smoothies
When you hear the word blending, what do you think of? Do you think of an ice cream shake? Do you think of the colors in a beautiful landscape painting? Do you think of a health drink concoction with...
View ArticleRagin’ Battles
In 1964 Bob Dylan released his third album; the title track was “The Times They Are A-Changin.” (I was never a Bob Dylan fan; too much bad news and bad times for me and never mind that he can’t sing.)...
View ArticleNot all Predictive Dialers are created equal
Predictive dialer technology isn’t all the same: Using predictive dialing technology is a very effective way to increase your agent’s talk time. However, not all predictive dialing technology gives you...
View ArticleThe tools for collecting
There are a few important tools for successfully collecting debt. Turns out, your agents probably already have them! Think about it—people were collecting debt long before the invention of computers or...
View ArticleScore More with Predictive Dialing
When I was younger (much younger), my life was mostly consumed with playing one sport or another. Unlike today, we played sports in seasons—football in the fall, basketball in the winter, track in the...
View ArticlePredictive Guessing v. True Predictive Dialing: avoid inferior dialing solutions
Nine years ago when I started working for IAT, I assumed that other dialer vendors offered very similar products. Recently, I’ve had several conversations with prospects that showed how IAT is far...
View ArticleDialer Diet—Steps to an effective cloud-dialing plan Part 2
Whether you have 4 agents, 40 or 400, investing in dialing technology will increase your productivity and collecting power. However, if you’re not paying attention, you may get sticker shock when your...
View ArticleHybrid—your all-in-one diailng solution
Many companies use a site-premise dialer for everyday use and a cloud dialer for overflow or disaster recovery. As a result they often spend a lot of time and money managing two dialing...
View ArticleDueling Dialers
In recent posts, we’ve compared true/dynamic predictive dialing and static dialing. A key difference between the two is who paces the dialer—who determines how many phone lines are used each time the...
View ArticleHow to get the predictive dialer you want
Your dialing technology options are confusing. It’s sometimes hard to determine the right dialing solution for your agency and clients. If you want to choose the best predictive dialer or IVR Messaging...
View ArticleThe Flux Capacitor of True Predictive Dialing
If I had a superpower I would choose time travel, like Hiro Nakamura who bends time and space in the TV Series Heroes. I’d love living in a different time period, where everyday life was a little...
View ArticleWhat Makes IAT SmartDial’s Predictive Dialer Superior … Individual Pacing
One of the things that I really like about working in this industry is meeting so many fantastic people that think the way I do. I am amazed how many times I will be in a conversation with a customer...
View ArticleHow to keep your Predictive Dialer Agents prepared for anything
It’s hard to teach your agents everything they need to say—and not say—to successfully collect the debt. And these days, all it takes is one little slip up to get tangled up in the courts. Recently I...
View ArticleDialer List Management … It’s like cleaning the litter box, but not as yucky
I sometimes wonder whether it’s a coincidence the words “pets” and “pest” are made from the same letters. Don’t get me wrong, I do enjoy being a pet owner. It’s nice to have a friend whose biggest...
View ArticleThe “street sweeper” of Predictive Dialing
Charles Caleb Colton, a cleric for the United Church of England, lived in the early 1800s. He is known as a bit of an eccentric and is perhaps best known for his aphorisms including “True friendship is...
View ArticleThink it over—more money or better dialer utilization
It has been said that “with enough time and money you can do anything.” Do you have unlimited time and money to accomplish all your contacting demands? If you do, then you can skip reading the...
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